At Chandiwals, we take immense pride in the craftsmanship, quality, and uniqueness of our jewellery. Customer satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. However, if you are not entirely satisfied with your order, we offer a flexible return and refund policy to provide a seamless shopping experience.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: Returns and exchanges are accepted within 15 days from the date of delivery.
  • Condition of the Product: The jewellery must be unworn, and in its original packaging with all tags, invoices, authenticity certificates (if applicable), and accessories intact.
  • Custom & Personalized Orders: Made-to-order, engraved, or customized jewellery cannot be returned or exchanged unless found to be defective or incorrect.
  • Hygiene Products: For hygiene and safety reasons, earrings are not eligible for return or exchange.
  • Final Sale Items: Products purchased during sales, promotional events, or using discount codes are final sales and cannot be returned or refunded.

2. Return & Exchange Process

If your purchase meets the eligibility criteria, please follow the steps below to initiate a return or exchange:

  1. Request a Return:
    • Contact our customer support team at [girishachandiwal@gmail.com] within the return window.
    • Provide your order details, reason for return, and clear images of the product (if applicable).
  2. Return Approval & Shipping:
    • Once your return request is reviewed and approved, we will provide you with shipping instructions.
    • The item must be securely packed to prevent damage during transit.
    • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  3. Quality Inspection & Processing:
    • Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return criteria.
    • If the return is approved, we will proceed with the exchange or refund process.
    • If the product does not meet the return conditions, we reserve the right to deny the return, and the item will be shipped back to the customer.

3. Refund Policy

Once the returned item has passed the inspection process, refunds will be issued as follows:

  • Refunds will be processed within 7-10 business days from the date of approval.
  • The amount will be credited to the original payment method used during the purchase.
  • Shipping and handling charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or a manufacturing defect).

4. Defective, Damaged, or Incorrect Items

  • If you receive an item that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.
  • Provide clear photographs of the item along with your order details.
  • We will arrange a replacement or issue a full refund at no extra cost.

5. Non-Returnable & Non-Refundable Items

  • Customized, engraved, or made-to-order jewellery
  • Earrings (due to hygiene concerns)
  • Gift cards and vouchers
  • Jewellery that has been worn, altered, or damaged by the customer

6. Contact Information

For any inquiries regarding returns, refunds, or exchanges, please reach out to our customer support team at:
[chandiwalscustomercare@gmail.com]


We are always happy to assist you!